Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Student Registration & Logistics Coordinator position

Reporting to our National Operations Lead, the Student Registration & Logistics Coordinator (SRLC) plays a critical role in ensuring the overall success of our homestay program. The SRLC is responsible for maintaining positive working relationships with international agents, international students, host families, and our partner schools. This position requires an exceptional attention to detail while upholding diplomacy with all partner communication. The SRLC is a remote position supporting specified regions. The SRLC offers specialized regional and program support to the operations team and our partners.

This is a temporary full-time remote position, from November 15^th, 2025, to October 30^th, 2026. The hourly pay ranges from $20.40 to $24.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

• Review and process student applications for designated or assigned regions
• Proactively cross-check all data entry to ensure data integrity
• Complete data entry in our database as it relates to client, host, and student information, following CHN protocols for due diligence and data integrity

• Manage individual and group arrival and departure logistics and adjust plans as required
• Provide ongoing operational support through tasks such as data entry, uploading documents to the database, and reservation management
• Document communications and actions in the database
• Assist with program administration such as sending letters to partners, insurance registration, organizing airport transfers, and documenting flights
• Review and respond to external requests (ie. agents, natural parents, school partners, etc.), documenting requests and responses diligently
• Communicate with partners in a timely manner following CHN’s standard operating procedures
• Proactively inform colleagues and external partners about program, reservation and logistics changes
• Communicate student arrival and departure logistics with all relevant CHN partners (agent and transportation partners)
• Work collaboratively by communicating with Placement Coordinators and Relationship Managers to prioritize and process requests for relocations and respites
• Serve as the subject matter expert for their assigned regions’ program requirements

The successful candidate will be enthusiastic about:

• Delivering exceptional client care and customer service (as per Will Guidara’s “Unreasonable Hospitality”)
• Ensuring accuracy, integrity and organization in data management
• Communicating effectively and professionally with colleagues and external partners
• Working in a remote environment

The successful candidate will have

• 3+ years of Data Entry and Customer Service experience in a complex and fast-paced workplace
• Post-Secondary Certificate or Diploma in a relevant discipline preferred
• Some experience working with international students and a variety of cultures
• Excellent communication skills, upholding a high degree of tact and professionalism
• Strong interpersonal skills with a keen desire for comradery and collaboration
• Ability to work well within a team and across functional groups
• Extremely organized, and can manage a high volume of work/transactions
• Extremely tech-savvy, and experience using and learning multiple databases is a plus
• Ability to manage and multi-task in a fast-paced, hectic workday
• Ability to work independently and autonomously in a virtual office environment

Working conditions

• Home Office
• Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
• Vacation blackout from August 15 – September 15^th annually
• Evening and weekend work may occur from time to time.

This role requires to be able to pass a Criminal Record Check.

How to apply

To view the full job description, follow the link. If you are inspired by the idea of connecting with cultures from around the world and positively shaping the experience of international students in Canada, we encourage you to apply with your cover letter and resume.